I too think Fairmont has an excellent program. Lets not even start comparing the "lounge" at many chains to a Gold Floor Lounge - there is NO comparison and I would not expect to be comped access to this type of lounge. If you were comped it would not be of the same standard. I just booked a Fairmont Room in Winnipeg and have been upgraded to the Gold Floor, hope the trip happens as YWG is not on my priority list for leisure travel We shall see. On stays that I have NOT pre-booked an upgrade I get upgraded anyways and if I have upgraded I often get upgraded another level. Whistler is a good recent example of a pre-arranged Jr. Suite u/g morphing into an upgrade to a palatial suite on the Gold Floor

I will however agree that the Welcome Amenity has been a bit sketchy. Not sure if its something that slips between the cracks or its a conscious decision not to automatically provide it. If the latter then I am more disappointed than if the former. The reason I think its the former is that recently in Banff it was there on one stay and not another.

Overall, well done FPC - keep up the good work. Upcoming stays booked in Winnipeg, the Waterfront, the Olympic, the Palliser, the Chateau Lake Louise and the Olympic for a round two!! Can't wait! PS - this would not be the same without FPC Platinum.