Originally Posted by tricopulos
Unfortunately they knew, as KLM immediately modified the terms and condition of FD (online, click on the blue links in article 2.1.1):
Ticket types not eligible for mileage accumulation
You cannot earn Miles on the following types of fare:
KLM
Award travel tickets (class W/D)
Competitively priced low-cost promotional fares (class N/E)
I probably didn't make my point too well...:
The announcement made in FD News was that the only fares that don't qualify for miles are certain special promotional fares (their announcement actually said "some", not "all").
What seems to have happened is that
regular non-flexible fares have been put into the E/N fare bucket.
The people who run FD are not the same people who put fares into the system. In fact the people who run FD aren't even the same company.
The people who run FD don't know anything about how fares are loaded into the system (they don't need to, it's not their job). The people who load fares into the system don't know anything about FD (they don't need to, it's not their job). And it seems that on this occasion there has been a distinct lack of communication between the two departments. The FD people think that only "special promotional fares" are booked in E/N. The fare people don't realise that by putting (non-promotional) seats in the E/N bucket they are depriving passengers of miles. A typical case of one hand not knowing what the other one is doing.