Dear Steve,

Thanks for voicing your concerns and allowing us the chance to put your mind
at ease.

We agree with Continental -- we too believe that you should never disclose your PINs for anything to a disreputable company. And since MaxMiles has earned the trust & respect of our major partners like American Express, Microsoft, AOL, Excite, two dozen travel agencies, and potentially some of the major airlines, we are the ideal, trustworthy, reputable company who deliver great service. These companies have conducted extensive security audits and found we more than sufficiently complied to very high standards.

First and foremost, MaxMiles does not utilize members’ individual information for any purpose other than the collection of frequency program data. Specifically, MaxMiles does not use information to redeem, transfer, or otherwise deduct miles or points from any program account for any
purpose.

MaxMiles collects program information using a secure, proprietary server and SSL technology. All data in transit from frequency program providers uses the same security protocols that members would use to access this information themselves. Information in transit from MaxMiles to its members uses password protection, data encryption, and SSL technology.

We understand the need for security, especially when it comes to the Internet. In this day and age where e-commerce is new territory, security is a top priority for consumers and merchants alike. We would also like to remind all of our users that unlike some airline frequency programs, MaxMiles DOES NOT PROVIDE ANY PERSONAL INFORMATION OR ACCOUNT DATA, IN ANY WAY OR FOR ANY REASON, TO ANY THIRD PARTY. We want to reassure all of our members that we are committed to the security of our individual members’ frequency program data and personal information.

We thank all of our members for their understanding and continued trust. If you have any questions or concerns about this letter, our Privacy Policy www.MaxMiles.com/MileageMiner/Privacy.html), or any other issue regarding your MileageMiner account, please reply to [email protected] or call us at 1-888-MAX-MILES (1-888-629-6453).

Sincerely,

Marianne Embree
Customer Service Manager