Originally Posted by Viajero
They can, and they do, but I think maybe there's a problem with it nevertheless. A few days ago, at DFW, I had an e-ticket (issued in MAD) reprinted, but what I got is *different* from the actual receipt originally sent to my address in MAD. Whereas the receipt shows an actual ticket number, and all of the itinerary is printed on just one page, the 'copy', printed by DFW, is merely an itinerary, similar to the one you get from aa.com, and simply prints on ticket-like stock, so in the end I received 5 pages, none of them showing a ticket number, just a simple itinerary with flight details.
Maybe the agent gave me the wrong doc? maybe I should have insisted on a copy of the *receipt*? I feel reasonably safe with this 'itinerary', but I'd feel better with a copy of the original receipt, ticket number included, as per number_6's comments.
The difference was probably due to the different reservations systems in use. At DFW you would have been dealing with a AA agent who was using Sabre to view and print the information reflected in Sabre. But if the original itinerary was booked in MAD, it was probably not originally booked in Sabre, but most likely in Amedeus, with only the information necessary for AA to process their part of the reservation being pushed to AA's Sabre system (such as connecting flights etc).
In my example, the e-ticket was issued by Qantas (using Amedeus) and printed by a Qantas ticket sales agent at BNE, so all the information was available. If I waited until I got to LAX and asked at the AA Ticket counter at T4, I would have only been able to get the AA/Sabre portion of the details printed.