Join Date: May 1998
Location: Tyler, TX- Former Onepass Infinite Platinum +MM & CO * now UA-1K, Hyatt Diamond, ICH RA, Hilton HH Diamond VIP, Hertz Prez Circle, Clear Registered Traveler, BIG fan of Pre-Check
Posts: 216
Deel: When did you write the letter? If it was more than 3 years ago, things have changed dramatically since current management has been in charge. Berthume and Brennman have a pretty good grasp of how to treat their most frequent flyers. Sorry you had a bad experience.
DAW