I stayed at the Westin St. Francis in the past weekend (March 11-13). I booked a Heavenly Weekend package, which included Standard Room accommodation, American buffet breakfast, daily newspaper and late check-out at 4pm.

I really find the Westin St. Francis to be centrally located, however, I am not satisfied with the service that it has provided during my stay. As a Starwood Preferred Gold Member, I queued at the Starwood Preferred Guest Line for check-in. There was a family checking in at the SPG counter and the receptionist responsible for the SPG members was busy helping them check in. Me and a bunch of SPG members stood on the line, but the other receptionists did not notice our presence and continue helping other normal non-SPG members check in. They should have let us jumped the queue and get our room as soon as possible.

Finally, the family in front of me finished checking in and it's my turn to check in. I have requested a month ago and phoned the hotel several times stating my request to have a room at the Tower Wing. The receptionist told me that the hotel was fully booked and she could only upgrade me to a larger room at the Main Building with 2 double beds. My room was on the fifth floor of the Main Building and got some street views. It was pretty big in size and I found the bathroom to be pretty good. The Westin Heavenly Bed was very comfortable and I slept very well for the 2 nights at the Westin St. Francis.

I have expected to have newspaper delivered every morning as this was included in the Heavenly Weekend package, however, there was no newspaper delivered during my whole stay. Therefore, I called up the Housekeeping and then they sent someone deliver a newspaper for me.

The American breakfast buffet at the Oak Room was lousy. This is a Westin hotel and the buffet breakfast had very limited choices of food. I think they should definitely improve the breakfast as it is definitely not up to the Westin standards.

I checked out on March 13 and again, I queued at the SPG member line and waited for a long time before a receptionist approached me. I have asked her for the comment card and wrote all the problems that I have encountered during my stay.

In conclusion, I think the hotel has an excellent location, but the service and the breakfast need to be greatly improved.