"Southwest has obviously run the numbers and concluded that they will lose fewer customers with the current policy than without it. The complaint ratio is solid evidence that the issue cuts both ways, and Southwest has decided to stand up for the right of all passengers to have the space they paid for."



I am not a fan of WN generally,but if I knew this policy was enforced more often,I sure would consider them. All I ask is for the meager space I pay for not to be intruded upon by another passenger who cannot fit in their own seat.