I guess i got the picture. I was once missing miles from HP ( just 1000 ) so did not bother to write them more then once ( still did not get them ).
But when I called the OnePass service in US they are very friendly and helpful.they even called me back when they could not prosess my VISA to buy the executive pack.

The german FF service did not want to sell me the pack because it is for US residence only, they did not even want to tell me about it or forward it to an american address.
But I called them after I succeded buying it direcly from the US mailed to my aunt in LAS
and suprise: they were amasend and promised to be more helpful in the future ( we will see ).
I am already looking forward to my trip with them starting tomorrow 11-13-98 (DUS-IAH-LAS-PVR-LAS-DUS)
I still did not give up the hope of getting an upgrade for the domestic US either even so I did not get my coupons yet. Any advise? I know the flights I use are pretty emty.