Originally Posted by number_6
The most noteworthy and shocking one is HEL -- a hub for AY!!!!!! I did have to get a paper ticket last month due to routing via HEL so this restriction appears to be still true (despite AY claiming to support e-tickets; I suppose they do, everywhere except at their main hub).
This certainly has nothing to do with HEL as I fly out of here all the time with AY e-tickets. There might be some problem with HEL-LHR leg with BA/AY not getting the systems working together as I too remeber having a paper ticket for this leg not so long ago, I would actually point the question back to BA, why weren't they able to issue an e-ticket for this route? The real reason might be quite close...
Dunno who to blame here but this definately is not an issue for the whole of HEL airport or AY as an airline. AY is using automated SMS check-in etc so I would rate them atleast in the middle class what comes to adopting eServices...