Originally Posted by goosegreen
I stayed about 18 nights in BW last year while in the US & not one of these stays is showing in my account. Not only that, but I have never received a paper statement from BW. I may not have had any/many points but I still think a statement should be sent. I get one every 3 mnths from Priority Club so why can't BW do this?
I've had problems with the room rate being below the allowed level for BW GCC points. Even AAA rate!! Corporate rate !!!
Guess what my balance is since 1984? ZERO points.
A call to BW CS always gets some answer like that. Needless to say, my elite hotel status is not w/ BW.... try four others...