Originally Posted by ExCrew
Maybe it's just me, but I thought ACA did a better job turning flights than the current 6 carriers that make up the UX operations at IAD. In the 9 or 10 times I have flown express out of IAD, 1/2 of them have been delayed or CX outright. I have never seen a more disorganized UX system in all my days. I am not biased, as I don't honestly care about IAir/ACA. I just thought the UX process at ACA was a lot smoother before they left the program. Thoughts?
I agree. The people working at G seem like they couldn't care less about what anybody thinks of them, and that's in large part responsible for the poor customer service. Perhaps it's because they feel like nobody will ever figure out exactly what UX carrier they work for. In my opinion, following a careful examination of people's name tags, the Air Wisconsin people are the biggest offenders.