Those of you that have one of these cards may be interested to know that according to their staff this morning all the cards were deactivated due to a 'glitch' over the holiday weekend. The problem was not fixed until today. Trying to use the card resulted in a 'Call for authorization' message to the vendor, and call volumes were leading to >10 minute delays in authorizations. I got stung twice and both times gave up waiting and swapped to a different card.

When I called this morning to complain about the lack of communication, slow response and the fact that the Visa office is unmanned outside office hours, they refunded a significant portion of my annual fee on the spot. http://www.flyertalk.com/forum/smile.gif

Anybody else similarly inconvenienced (and I am sure almost everybody was http://www.flyertalk.com/forum/wink.gif ) may do well to call and complain too....