I think I have solved half the mystery. Seems like they have changed the flight from a 767 to a A320 (which I hated) but ITN used the 767 seat map for the A320.

However, that particular flight (CP 994 YVR - YYZ) is showing zeros in all class for several days in a row while the other flights are open in most classes. I am just hoping they are not going to cancel that flight.

Anyone have any ideas as to what happened to the confirmed upgrade when your flight is cancelled or change of aircraft?

Empress