Originally Posted by puddy
I looked around for a bit and could not find anything. I just know it as a rule. I'm pretty sure that they state it somewhere, but I don't know where. I did check the Contract of Carriage and could not find anything (probably the same piece you read).
Additionally, it's possible that the 30 minute cut-off is now a federal rule... I'm sure someone else can clarify this if I am mistaken.
I called up WE (don't) CARE-2 and had an extended discussion with one of the agents (I really wish I remembered her name). Apparently, the (unwritten) rule is that at 30 minutes, the customer service agent can, at his/her discretion, say that the customer does not have enough time to make the flight (again, I would agree that she probably would not have). Personally, I think this is an incredibly shady rule (I did put a suggestion that this rule be made available, explicitly, to anyone looking through the CO website.)
She and I reached an impasse - I don't think she was about to allow Denied Boarding Compensation because of this, based on how things were going...but it may well be worth calling the number again.
As for a federal rule (unless WN is exempt), that can't be the case - WN check in cutoff times are 20 minutes.
As for the flight status, I've printed that too. Any other suggestions?
Thanks!