Just an update on my experience this morning with CP reservations when I requested upgrades for my Friday flight.

My first call was a wee bit premature - 45 minutes before my 72-hour window began, however, the agent didn't say 'sorry sir, your upgrade window is 72 hrs in advance of your flight departure time..." he said "your flights on Friday so call sometime tomorrow". Great! Perhaps he was just having a bad day or math wasn't his strongest area. http://www.flyertalk.com/forum/frown.gif

I called back in an hour and the second agent said "no more upgrades would be released on the flight as it was full up front". Really? I got off the phone and checked Travelocity and found that only 5 of 12 seats were assigned so...she was 'pulling my leg' to get me off the phone.

I called right back and an agent named Susan said that there would be no problem and asked whether would I prefer rows 1, 2 or 3!!! I got upgrades for both of us and she gently asked which sticker I would be using. Now that's how my first call should have gone! http://www.flyertalk.com/forum/biggrin.gif

This inconsistency with reservations is driving me crazy. We Gold members need a dedicated line where experienced people actually give a straight answer!

Has anyone experienced something similar as late?


[This message has been edited by PointWeasel (edited 04-18-2000).]

[This message has been edited by PointWeasel (edited 04-18-2000).]