I'm jealous. Just last week we were delayed 3 1/2 hours at DFW- first for mechanical, then for awaiting new crew and we only got 6000 points! Does that mean a 2 1/2 hour delay gets you 8000 points?

You travel with us too often for us to let the circumstances surrounding flight xxxx go by without an apology. After learning the details from our manager in Dallas/Fort Worth, it was clear how inconvenienced you and the other customers were
while traveling with us to Los Angeles on March X and we are truly sorry.

In appreciation for your patience during this situation, we've added 6,000 Customer Service Bonus miles to each of your AAdvantageŽ accounts. You should see this mileage adjustment in your accounts very soon. You can view your AAdvantage accounts via our web site, http://www.aa.com.

While the delay of your flight was unavoidable, we know how important it is for our customers to rely on the on-time arrivals and departures of our flights. We are working hard to improve our dependability and will do our best to provide a smooth trip the next time you fly with us. We'll look forward to the opportunity.

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