Originally Posted by Bart

This is a pretty irresponsible comment. Do you have any first-hand knowledge of screening managers or supervisors destroying complaint forms? If so, why haven't you reported them?

The only matters I can think of that come remotely close to complaint forms not being forwarded or acted upon are when the person who fills out the form either doesn't specify the issue or fails to provide enough details. These reports aren't thrown out; they're counted in the complaint category; however, there is nothing the staff can do to follow up on them because the information is either too ambiguous or there is no way to contact the originator on the follow-up.