Originally Posted by CalFlyer
Recently I arrived at DUS airport very late (14 min before departure). My flight had an outside position, and by the time I arrived at the check-in counter (2 min later), the last bus had already gone and the flight had been closed.
But I REALLY had to catch the flight! So I very politely asked the lady at check in if there was not anything she could do (after she had said no before), and that I would also understand if she could not.
She called the local LH flight manager, who agreed to re-open the flight and call for another bus. Then she escorted me to the gate. She said, they would not have done it if I had not been a HON customer.
Great job, LH!
Hey CalFlyer,
I was just bumped of an OS flight SYD-KUL-VIE arriving 30min before departure letting them know 3 hours in advance that i would be coming from MEL .... they didn't let me on the flight
I was even more dissapointed when I found out later they hadn't sold my seat, but the gate agent just told the check in to pass me the bucket ....
I had to buy a one-way ticket to FRA since they didn't even offer me a seat on the machine the next day.....
(what a lousy service) ...so I bought a F-ticket with EK (awesome experience in there new 340-500)
Anyhow, good to hear about that service.....15min before departure at the check-in is the closest I have heard yet ^
cheers HON_Hunter