The BA.com answer that I quoted in my previous post was updated on 17 February. It says that a refund charge of £15 has been made on cancelled fully flexible tickets since 1 December 2003.
This is untrue. Until recently change and refund charges did not apply to fully flexible tickets. I fly UK domestic fully flexible regularly and am certain this was the case.
It seems that BA have introduced this charge without any announcement, so anybody who travels frequently on fully flexible, and would be aware of the conditions and benefits, would be unaware of the change until they needed to make a change or cancellation.
What is outrageous is not that the charge is being made, but that a fundamental benefit of full flexibility has been withdrawn without any announcement whatsoever.
Or did I miss it?
Interestingly, as
UK flyer says, if you make a fully flexible UK Domestic reservation online the fare confirmation page still says: "Fare Conditions: Changes:Permitted at any time for no fee Refunds:If you cancel, no fee is charged". Deserves a complaint to Trading Standards and the Advertising Standards Authority.
Originally Posted by UK flyer
I thought exactly what you suggested and asked if I could change my flight for a later date and then perform the refund online. I was informed that it was not possible to do that because the system would not recognise the booking as the original flight contained the e-ticket number and if you rebook the reservation the number is not transfered.
This link shows that changes of time, date, fare and route are FOC.