Originally Posted by Bikeguy

It appears NW/KLM has a policy to never endorse over any tickets no matter how many hotel rooms and vacation days a customer needs to burn through to eventually get home. Even if the policy was to get the interrupted trip traveler home within 24 hours, fine, but after a day, quit messing with me and sign the ticket over to someone who can. Also, I know NW saved a ton of money canceling 2 of 3 DTW-AMS-DTW flights. Use some of that money to help pay for my hotel rooms. Also, if the deli machine number system worked so well the first time, why get rid of it the second day and force people to spend 4 hours in the line? Lastly, if AMS is where the problem is, when you call NW and push the numbers indicating you already have an international ticket and need a change, don’t hang up on me.