Two hours later, made it to the counter. My feelings were 90% percent of the agents were really trying hard to sort out the madness and were hustling and trying to help. ^ However, our agent and the two supervisors that could authorize any deviations to your original routing were totally lame and moving like snails. Unbelievable. I saw 3 people arrested in separate incidents during the day, and thought this power play was ill advised and completely unprofessional.
I started out by asking to get to DTW through a different city that day. “It is not possible.” I asked to get to any place in the US that day. She replies “It is not possible.” (This turns out to be a lie.) I ask to get the ticket endorsed over to Delta. She says Delta is in the same position NW/KLM is in and don’t have any room. I tell her I talked to the Delta agent because they had no lines at all and they had room for me. She says what time is the flight? I tell her actually I’ve already missed today’s flight due to the long NW/KLM lines, but have way more faith I’ll get home on Delta than NW/KLM the next day. She says “We never sign tickets over to Delta.” Yet another lie. I have her name and it will be include in my letter to NW/KLM.
She then tells me there is no availability on the DTW flight tomorrow, which doesn’t surprise me due to 2 out of 3 flights being cancelled today. She then asks which airports are close to DTW and she will try to route me through them. I say NYC, WAS, MEM, MSP and Chicago. She goes to see a supervisor with this info and 45 minutes later says she has me booked through ATL. The entire 45 minutes she stands with her back to me and even though she is literally 10 feet away from me offers no progress reports the entire time. Approx. every 15 minutes I ask how things are going.