Thanks Simon for a very good report.
Kudos to Parnel and AC for giving this opportunity to the FFers.

It is rare to see an organization opening its doors to its customers twice in a quarter (compared to some corporations who use focus groups and /or target surveys to get feedback). It seems to me that the new blood at the decision-making level is doing its best to improve the service and to listen to its frequent flyers. Since one has to start crawling before one can walk, let's give this new mgmt a chance to prove itself after coming out from a difficult financial situation.