Originally Posted by Andrew Webber
Sorry to say it, but based on the descriptions posted so far, the meeting was more about AC giving non-answers (or agreeing something is bad, but hey what can you do) and making people feel good, than anything else. But maybe that was the point.
=aw
It is not fair to say that we were only treated with non-answers or provided with only a feel good environment. Many of the questions were pointed and the panel were in my view straight up with us. Some of the questions/comments may have caught them by surprise and some certainly caused discomfort.
I came away with the feeling that they are indeed struggling with finding the answers to many of our questions/concerns that will serve both the AC customer and the company's well being which are dependent upon each other.
I did not expect to come away from the event having fixed all of the concerns of 25 very different AC flyers, but rather it was important to me to have the opportunity to express those views in a face to face non-confrontational environment.
Furthermore, it was not a one way discussion, but an opportunity for AC/AP to run some things past us.
Do not underestimate the value of such a meeting having a lasting effect on future decisions they may take.
It was a sincere effort on AC/AP and worth it to me to take a day of holidays and fly from YOW to attend.