I myself don't
want to agree with this agent
and (since many agents, even supervisors, are just not knowledeable enough) calling back for a sufficient number of times will work for sure
, but his/her explanation was: the profile does not state everything since it is only for internal use by trained employees, and the text
> - THIS EXCEPTION CAN ONLY BE CONSIDERED WHEN TRAVEL IS
> WITHIN THE SAME CABIN. SEE EXAMPLE:
> EX. * SAVER XF-OUTBOUND / STANDARD F-RETURN *
is an
indication that it is supposed to be in combination with a standard award. Also, he/she says that the profile (which I found in FT and sent to the UA customer service) is truncated and missing some context. This explanation sounds convincing to me, unfortunately...