Originally Posted by Andrew Webber
Sorry to say it, but based on the descriptions posted so far, the meeting was more about AC giving non-answers (or agreeing something is bad, but hey what can you do) and making people feel good, than anything else. But maybe that was the point.
=aw
Maybe you should have signed up and then posted a direct review of the day we had.
I 'm sure the vast majority who were there saw that AC is intent on continuous improvement and openness; not one question was avoided or fluffed by them IMO.
If anything the day would have gone even better if the AC team were allowed more time from the participants to give us detailed answers about their vision and plans for FF'ers and the Company in general.
The b*tching about seat pitch and E plus,etc that wasn't supposed to happen in the forum took up valuable time IMO and took away from the exchange of ideas.
Simon has done a great job of portraying the Q&A forum but there was also a luncheon where everyone had either some AC or AE people at their table and lots of ideas were exchanged there again without any avoidance or fluffing by them, at least at my table, although we caught Craig trying to duck under the table a few times
. There was also time spent in the SOC and SIM centre and on the bus where questions and conversations continued.
Most if not all...(nah I'm sure not all
) in attendance share the view that AC is well on its to exercising its potential of becoming a much greater and true world class airline and it showed by the interest and commitment of all the AC people we met and who I again thank for taking time to share their commitment and knowledge.
Everyone at times forgets this was an airline that was still in the CCU less than six months ago and which is moving at lightening speed to make up for lost time.
My overall impression is centered on the way AC has embraced technological development as a major tool in customer relationship management and many other internal processes and I very much like where they are going in that direction.
Having a very young management team(at least from where I sit
) also gives them the energetic look of people who want to accomplish things in a hurry.
They also know and understand that the customer, in general, is fickle, demanding and price sensitive and that driving loyalty towards their brand is an ongoing and ever important part of their lives.