Originally Posted by amnicoll

that you were told you could not escalate to Mark is exactly what has gone wrong. IF he was any good at his job he would be wanting you to escalate it to him.. the fact you have got to platinum in such a short time (unless you had some sort of status match) might have meant you were just the sort of person he would like to meet

back in the day when I used to fly with them after I complained not only was there a quick apology and problem quickly sorted but one of the directors asked to meet me next time I transited ( which he did)