Originally Posted by vintyma

It's too bad you had poor service. But, if you think AA is bad, try flying United. One hour into a 14 flight from EWR to DEL last month, the pilot announced that the plane's refrigeration system had broken and they couldn't fix it, so they could not serve us any hot food after the dinner. Fortunately, I was on a diet, so I managed but I feel bad for the families with small children who were on the plane. The FAs had left a few apples and crackers at the back of the plane. But that was it.
A FA later told us that the pilot had the choice of returning to EWR and canceling our flight and made the decision to fly on. And I'm grateful she did because it would have been a hassle to spend a night in EWR and get another flight the following day.
I hear Delta is a better airline. We may all need to jump ship.