Originally Posted by
SP03
I don't think I've ever had a flawless stay at a FS.
I've had a room at GV with cigarettes smell so strong that I had to move room. I've had bathroom vents covered with thick dust at Embarcadero.
But overall, everyone is friendly and pleasant to interact with. You get the feeling you are valued and they are happy you are there.
It's this last sentence that is exactly what all these guests are referring to when they rave about the FS service. You don't see that so much anymore with the high end brands from the chain hotels.
Of course, you also have an expectation that at that price level the hard product will be perfect too but service is equally as important, at least to me.