My first contact with Amazon regarding the problem was 3 days after the display's arrival at my home.

In my last discussion with an Amazon CSR (via their extremely well hidden telephone number), I was told that I should have detained the gentleman that delivered the set until I had completely checked it out, and refused shipment had I not found it to my liking. Nevermind that the set was delivered on a day that was well below freezing here in Maine, and the display had been stored effectively in the deep freeze for days and required at least a couple of hours warm-up before operation.

When I called the shipping service to ask if that kind of thing was standard practice, they had a hearty laugh and claimed that if that were a requirement of Amazon's, they'd never deliver anything from them again.