Originally Posted by
nonformality
If that’s the case, why would the GGL hotline tell me I’ll be fine? It was a fully flexible ticket, I could have easily rebooked it. Oh ffs, now I am getting seriously pissed off.
Call centre agents, even the best GGL ones, are usually not well placed to answer detailed travel doc questions as that's not their area of expertise - and it's generally the passenger's responsibility to get it right. I'm actually surprised they gave you a specific answer here, for that very reason.
Of course you may want to request a recording of the call if you intend to pursue it.