Originally Posted by
lotterhansa
I'm not following why you're infuriated by this?! - I as an airline would have done the same. $199 is $199 of ancillary revenue you as an airline have in your bank account (maybe it was even more; don't know if AS personalizes these prices).
Your <insert super duper status name here> is much less worth to an airline in reality than you'd think it is.
Originally Posted by
BonvoyageIRL
Why shouldn't they be upset? You relating to the airline and putting yourself in their shoes isn't... relevant from the perspective of a customer. Being made to feel like loyalty is a one-way street (where your loyalty isn't reciprocated) and being upset about that is a justifiable/human response lol.
I'd be furious. If U space is there, then U bet I'd expect that seat to be mine if I'm at the top of the list per the airline's own policy, no? If I were making a fresh reservation during that time, I'd be able to confirm that U seat right away.
I fear the end result of this is that we won't be seeing much U during the upsell period.