Not at all happy this very moment.

Titanium, sitting at top of the upgrade list all day with J2 available. Buy up upgrade price is $800.

120 minutes before departure U2 becomes available, seat map shows 4C and 1F open

I confirm U space available both on the Alaska website by pulling up the screen as if I'm doing a new booking, and also via expert flyer. Both confirmed the U2.

Buyup upgrade price in the app has now dropped to $199.

About 3 minutes later one seat 4C is gone and now the Alaska website shows one first seat available and me still on the top of the list.

3 minutes after that, no first class were available, Both gone from the seat map and from J/U availability.

I was at the airport but not at the gate so I called reservations immediately and they said go talk to the gate.

I went to the gate and told them the situation and their claim was that both seats were sold for the $199.

I'm infuriated by this.

What I can't believe is that upgrade space actually is available, I'm entitled to the upgrade by my status in place on the list and the fact that we're within the windows, and yet they don't process it and sell it for a couple hundred bucks when it was an $800 seat 5 minutes prior.

This is an actual violation of Alaska's policies. If U space had never become available, it's a different story. But there was U, I was entitled to it, and they just didn't give me the seat but let someone else pay for it first.

This is truly not okay, not okay at all.

I'm contacting customer care because I've got everything documented via screenshots in real time.

Any suggestions on what to ask for and how to try to get this absurd process rectified?