Originally Posted by
Butts
Was anyone else subjected to the farce that ensued with this service from LHR to EDI last night ?
After numerous EDI cancellations this the last flight of the day eventually made it's way up to Edinburgh at most 2/3 full - why didn't they utilise capacity from earlier disruptions to fill the aircraft ?
It was supposed to leave at 2150 but didn't get airborne till after midnight - perhaps the "hotel and flight tomorrow" were the lucky ones ?
First there was a bag problem then numerous "headset anomalies"
The most annoying thing is that they are unable to take ownership of the situation and ameliorate passengers in some manner - ie a free drink in Y or half price to maintain stocks ?
The Crew including the Captain seem unable or unwilling to think outside the box - after 2 hours shouldn't we have been entitled to a refreshment voucher ?
Worst aspect was they got off the hook for compensation as we only ended up 2 hours 20 minutes late !!
All I will get (hopefully) is my £94 Taxi Fare back to Falkirk due to the 0125 arrival time.
Crew don’t have the ability to decide to give out ET BOB stock free of charge. Not even the Captain. The stock is not owned by BA, rather by Tourvest who manage all the Duty Free/Buy on Board sales.
Delay packs can be requested which contain extra waters/snacks but it’s likely that multiple requests for these by a number of flights means it takes a while to get to you. It’s also likely to contain the same snacks as what we pass out free anyway.