Originally Posted by
MsLovly
I told them it was very unethical to book us on a special fare and not even disclose that informatin during booking.
Note that "Special" is just the name of the fare. There are Special, Saver, Flex and Flex Plus fares.
On some flights, only Saver, Flex and Flex Plus fares are offered. These all include lounge and car service.
Other flights also offer Special. This is normally a bit less expensive, but doesn't include the lounge or car. If your parents just asked for the cheapest Business Class flight, then the TA did what was asked.
I'm wondering how the TA has managed to book the EK lounge at DXB. You can pay for access - but I didn't think you could do that in advance?