Originally Posted by
Xandrios
Have been looking for award flights this evening and had no issues. I'd say this it is rather important to know that the website works, as it points to a problem on your side.
What exactly is not working? What does it mean when you say "impossible to log on"? An error? Slow? Something else?
I just tried to log in via airfrance.us. This took me to
https://identity.airfranceklm.com/login/otp even though I was already logged in at flyingblue.com. I enter my e-mail, push "continue" and nothing happens. I get an error " Sorry, an unexpected technical error occurred. Please try again or contact the Air France customer service team.".
On a different browser:
https://wwws.airfrance.us logs me in, then I go to "book with miles". I select a flight, and I get taken back to the booking screen. When I push back on the browser, I get: "Sorry, something went wrong... Please try again." When I do try again, it seems to work, at least this time when I tried. This was the first time I was able to get through to the end of the booking. Other times it did not. I wish I could give more details.