I disagree. The crew on this flight seemed lazy and were certainly not following written service standards. Admittedly, it still often throws crew off when in First people don't choose to "dine" in the initial stages of the flight. But whilst you're out in the cabin serving anyone else, it takes 2 seconds to check how everyone else is doing and if drinks need topping up. After dining and especially when the customer comes to use the toilet or wishes for everything to be cleared away from their seat area, they should be proactively offered if they wish for their bed to be made up, yes, even on "day" flights. None of this took place on this flight and the reporter had every right to feel dissapointed. They ultimately missed out on aspects of the First service. When its all peaced together and ofcourse consistently offered, you have a great flight.