Originally Posted by RolandLondon

It's all sorted but an extremely painful experience. Probably had around 5 hours on the phone or on hold.

There were two problems - the first was that CX didn't confirm their leg and much later in the whole saga it appeared the USA routing was invalid (even though the tool and the confirmation said it was OK). So I had to compromise and take a CX flight on a different day and do one overground segment in the USA so will need to book a separate flight for that.

I appreciate that ROW routings are complex but this was crazy. I had to escalate to a supervisor and made it clear that this was their problem. They had confirmed a booking in writing saying that a ticket would be issued. I said that they couldn't say this and then decide not to follow though, even though they hadn't taken payment yet. I'm not sure if my OW status was a help here.

I felt they were pretty sneaky a couple of times to try and get me to give up. At one point they said that I hadn't put in credit card details when making the original booking but this was impossible as the booking can't be submitted without it (I offered to screen share to show them). Another person told me all the flights were not reserved when in fact the only flight with the problem was one CX leg.
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