FlyerTalk Forums - View Single Post - Phantom award availability, how common?
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Old May 4, 2026 | 7:59 pm
  #2  
midlevels
All eyes on you!
15 Years on Site
 
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,604
Yes, I'm seeing this happen increasingly more and more often on the CX website for CX flights even.

Award availability shows as available and you even get as far as a successful credit card authorisation, and then it just errors out.

When you then call into the CX hotline they just say that there is no award availability and that any authorised charges will not actually post. Extremely irritating when that happens, and it's not a lone occurrence.
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