FlyerTalk Forums - View Single Post - American’s digital upgrades put more control at customers’ fingertips
Old Apr 30, 2026 | 4:22 pm
  #12  
ksucats
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Originally Posted by prathetkrungthep
Meanwhile just the other day I had the most entertaining app experience:
- CPU cleared at T-24, but without open F seats to select, thus unable to check-in on the app
- Went on AA dot com to see if I could check in; it said I was checked-in, but I had to go get the boarding pass at the airport (as I had no seat assignment)
- I set a seat alert on EF and an F seat eventually opened up so I was able to select the seat, but still unable to check-in on the app (and the app said I was not checked-in, unlike what it said on web)
- Back on AA dot com—now with a seat assignment—I was able to get a mobile boarding pass emailed to me that I was able to add to my Apple Wallet.
- Even though I had a mobile boarding pass, the app kept saying I was not checked in.
- I was scared that I would be bumped from the flight for not actually being checked in, so I asked an agent in the AC to see what is going on. She typed for a good three minutes, shook her head about twice, and then printed me a paper boarding pass. Only after this did my app finally show that I was checked in.

What I would like to know:
- Was I actually checked in or not? What would have happened if I was not a proactive passenger with club access and got whatever fix those three minutes of typing did for my reservation?

Just another day flying the best airline in the world! The schedule is the product, I suppose.
Curious if your flight was the one you originally booked or if you had changed it recently. The reason I ask is I had a very similar experience last month, but it was on a flight that I had changed on the app and apparently something didn't update just right. Took about 15 minutes for the check in agent to figure it out after making a phone call in order to get me a boarding pass. I never tried on my computer.
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