Recently, I was in their customer service office in Journal Square (Jersey City) since I had other business there in Journal Sq... I asked about transferring the balance on the Smartlink card to a new TAPP card, they said it can't. be done, the two systems don't talk to each other.

Then I asked about getting a senior TAPP card, and they tell me they aren't providing them yet..

I ask how long before the use of my Smartlink card is shut down, they say, maybe near the end of 2026, there will be plenty of public notification...

I too, bought my rides on Smartlink in good faith with a promise they'll never expire. I kept mine loaded and when I retired a couple of years ago, I had 90+ rides on the card I use maybe once or twice a month now. I now have a 40 ride balance. They could refund the money (sure), transfer the money to a TAPP card (not happening) or just let them stay valid forever, with the knowledge they will stop selling the cards and a way to refill them..