Originally Posted by 747jetter

Any help how to speed up miles refund for rebooked flight? We postponed by one day our flight from JNB....agent promising yes, both of us would be upgraded to J...after rebooking my dad stays in economy...sorry, now not possible...within a minute. His flights are in economy but I see the upgrade available in MMB for that 50k. But the miles aren't back. Have to say I have never experienced worthless customer care agent than Ms Sophia....