Hi all, I will appreciate some advice from anyone who has faced a similar situation.

I had a booking with Royal Air Maroc recently My itinerary was:

• Paris → Casablanca → Beijing
• However, the Paris → Casablanca flight was delayed and then cancelled due to technical issues, which caused me to miss my connecting flight.
• I was eventually rebooked by Royal Air Maroc to another carrier, departed to Beijing the next night

Now the issue:
Royal Air Maroc has refused to credit any miles, stating that since the original flight was cancelled and I did not take it, I am not eligible for mileage accrual.

My concern is that this was not a voluntary change — it was caused by their technical issue, and I still completed the journey albeit by another airline. Shouldn't there be an original routing of miles?

Anyone encountered similar issues and managed to get back the miles? or this is expected and there is no other options for me to get Royal Air Maroc to deposit the miles to my account.