It’s happening at Mumian Shanghai Expo too. Not a single room available with points EVER. I contacted Hyatt, got fobbed off, asked for escalation, got ignored for 10 days and now they’re saying they’ve contacted hotel management and they’ll get in touch with me. It has been 3 days. My stay is end of next week. I’ve booked cash but want to use points. Every room listed is available at the standard rate with cash. Hyatt won’t tell me what the standard room is. Bizarrely the king room, which is the smallest room, is in the mid price range yet the King Deluxe is priced lower (premium with various views is too). What is hotel management going to say to me? Hyatt should be enforcing their policies on them. Poor service from Hyatt. It’s now 15 days since my initial complaint about it. It seems like it’s becoming a common issue.