Just because you can book a room doesn't mean they have rooms available. You, as a platinum member have a 48 hour guarantee, and are able to book rooms online with that guarantee. A Gold, Silver or non-elite customer may not have been able to book that room.

Also, just because a room is available for you to book doesn't mean they have rooms available for awards. If you are planning this far out then I would pick a different week. Depending on the time of the year, some properties are very difficult to get awards. A good example is the Vail Marriott Mountain Resort and Spa during February and March.

The next Sunday-to-Sunday week of availability is released on Sunday nights. If you check first thing Monday morning then the next week of availability will show. For example, this coming Monday the week of Sunday February 19, 2006 to Sunday February 26, 2006 will be released for booking and award stays.

With that said, Hotel personel should still treat you with the utmost repsect and courtesy. If they did not, then you should write the Hotel's GM and also Mr. M if you think that is in order. Good luck in your search for availability and I hope the information I provided was helpful.