I tried to book an award at the Hotel, 50 weeks out at midnight the property time on a Thursday thru Wednesday, the first half of the stay Thursday thru Sunday was fine. Again I called the following Sunday to complete the reservation as I was instructed to by the Plat line, at this time res told me no award stays were available, they were not loaded into the system yet.
No problem here.
I call the hotel as instructed by res and I get a very snotty and rude front Desk Manager.
He tells me that all rooms at the Hotel are sold out for an event, even REVENUE rooms.
While he is on the phone, I go to the Marriott web site and book a revenue room.
At this point he becomes hostile with me on the phone, says I am backing him into a corner and that I have made a liar of him. The conversation from his side just gets worse. We cant let you have that room or your free room using points.
When I say "What can I do to accomadate you besides not staying at your Hotel" he goes balistic with the guest is not always right.
As I close the conversation after an earful from him I say, "As A Platinum member with Marriott for may years and over a million points, this is the first time I am using points, it would seem you could rise to the Challange to help
me."
The conversation ends here when he hangs up on me.
WOW, he must have been having a bad day