Originally Posted by
ksucats
I would like to see when flights start boarding. This is mainly because of how they handle their rolling delays. If I am wanting to track my inbound aircraft, I would like to know when boarding begins. It doesn't necessarily mean that will take off within the normal time for that aircraft, but if it hasn't started boarding yet, then I can know for certain the earliest possible departure time.
the AA app provides this currently. As soon as the first BP is scanned, you should get a push notification that your flight is boarding.
The rolling delays is a separate, and extremely annoying problem; one of the vestiges of LAA. AA has stated that they are going to improve this (finally!), but I will believe it when I see it.
Originally Posted by
BigBopper
You can pair your headphones on domestic AA flights. You just have to bring your own IFE.
It's a feature, not a bug
Originally Posted by
ty97
Adding on to the OP: The UA app is really good in general. They've invested in it, and it shows. Self-service (both during regular ops and IRROPS) almost always works well through the app, which saves having to see / call an agent (win-win for the customer and UA).
Agree. The investment in self service is smart - when customers can handle their needs quickly, it makes them less upset and also ties up less staff.
Originally Posted by
ty97
I'm not saying AA doesn't have any of this, but UA is the leader in this space and I'd like to see AA (and every airline) get up to that level.
AA definitely doesn't have any of this. Save for BA, they're dead last in terms of IT, IMO.
At the first sign of IROPS, the app breaks. Had an IROPS booking on the outbound? Good luck doing anything to the remaining flights without a lengthy phone call. I book one ways almost exclusively now as a result.