FlyerTalk Forums - View Single Post - Why is JAL's website so horrible?
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Old Apr 17, 2026 | 3:36 am
  #20  
Unimatrix One
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Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 4,575
The new app is fine, but the booking engine for international flights is still horrible. And looking up reservations, searching flights etc. is still very slow and clunky. Overall the improvements all seem cosmetic and not meaningful, unless I'm missing something.

JAL has been announcing a lot of things lately with great fanfare and using positive terms like リニューアル and 刷新, when in reality they are all basically cutbacks or neutral changes. Really quite dishonest and disappointing.
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