Originally Posted by
MrSpicoli
While AA doesn't want to give a damn about the EU rules, they still must comply. Based on your information, your situation is eligible for 261 compensation. Use this email address to begin the process:
[email protected]. Provide the date of original flight, your reroute, the PNR, names on the reservation, reason for delay, and indicate you are requesting 261 compensation. Most times, they quickly respond and compensation comes within 10-14 days. I fortunately have had several “opportunities” to test this process out.
Thank you for providing such clear, step-by-step instructions. I was able to file the claim yesterday, and I received a call this morning confirming that it was submitted. American Airlines will follow up with the compensation form and any additional formalities within 2–3 business days.