I'm still waiting on a resolution but the Concierge team has been investigating. The first flight doesn't qualify as it was operated by Iberia (despite my booking with Aer Lingus and it having an EI code?). The second one registered to my AA rewards, despite my adding the AerClub number at the Aer Lingus desk in Dublin. Hoping this gets resolved soon before I book more flights. Concierge email seems slow but responsive.