Booked a points room and did not realize it was that new. I was silently downgraded to a room that lacked basic necessities, and then charged cash rate in addition to points...
The resolution so far - we will refund the cash. No downgrade, lack of furniture, or waste of time acknowledgement or any sort of service recovery...

They still slip and say "embassy suites" occasionally on the phone. Still waiting on resolution and would not stop there again.